If your bidet malfunctions or gets destroyed by a bear, we will give you a full refund or a new bidet. If you just have bad aim that's on you! We package the bidets the weekend after receiving the order and get them in the mail the following Monday. You will be sent a confirmation email with the shipping # after it is packed. If we are out backpacking shipments will be delayed by one week...unless we get lost, but that rarely happens anymore!
Please keep in mind that you will receive no cutesy note or extra packing material to cut down on waste. You will get just a bidet in a little bag :) As soon as we are through with out current inventory of shipping bags, we will be switching to the Better Packaging Company compostable bags!
PLEASE be patient with shipping. We can ship a bidet to California in 5 days one week, and then ship one the following week that will take a month. Around holiday time all bets are off :) If you do not order by December 15th there is a very good chance you will not receive it in time for the holidays. Sometimes when the USPS takes our packages they scan them in immediately and other times the first scan is at your regional PO. If you do not receive a bidet within 4 weeks of ordering please contact us and we will ship out a new one. Ignore the 3-5 day shipping time that is stated in the automated email with your shipping #. That is just a very loose USPS goal. Expect the bidet to take at least 5 days, usually seven. Once you get an email saying we have created the shipping label it is usually in the mail the NEXT day. Approximately 1-2% of all packages are lost by the USPS. That is out of our control and sending a new one after four weeks is the best we can do!